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Worldwide support / ZY Automation

Global Service

Support beyond delivery
ZY Automation provides installation, training, maintenance, and technical support for customers worldwide. From initial commissioning to ongoing operation, our service team helps keep your medical packaging equipment running smoothly.
Explore our services
From commissioning to ongoing operation.
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01 / Parts warranty
One year
Free replacement of parts with quality-related defects within one year of purchase.
02 / Online technical support
Lifetime
Free online assistance via email, instant messaging or remote connection.
03 / Urgent service requests
Within 24 hours
A response to assess the issue and coordinate the next steps.
Support through the equipment lifecycle

Practical help.
At every stage.

Service for ZY Automation medical device thermoforming blister packaging machines and integrated packaging equipment, from production start-up to everyday operation.
01
Prepare for production

Installation & Commissioning

Our installation team provides on-site installation and commissioning services for customers worldwide. We help prepare your equipment for operation and support a smooth transition to production.
Request installation support
02
Build practical skills

Equipment Training

We offer practical equipment training at your production site, helping your team understand equipment operation and routine maintenance. Customers are also welcome to visit our facility for dedicated training sessions.
Request training
03 / Long-term equipment support

Warranty &
Technical Support

Discuss your support request
Parts warranty

One year from purchase.

Within one year of purchase, parts with quality-related defects will be replaced free of charge.
Online technical support

Free support for the equipment’s lifetime.

We provide lifetime free online technical support via email, instant messaging, or remote connection to assist with equipment operation and troubleshooting.
  • Email
  • Instant messaging
  • Remote connection
04
Support ongoing operation

Preventive Maintenance

We provide equipment maintenance manuals to guide routine care and servicing. Periodic on-site maintenance services can also be arranged according to your equipment usage and maintenance needs.
Request maintenance support
05
Urgent service requests

Emergency Response

We respond to urgent service requests within 24 hours. Our team assesses the issue, identifies the next steps, and coordinates technical support to help restore equipment operation as quickly as possible.
Request urgent support
Contact our service team

Need support for
your equipment?

Contact our service team for installation, training, maintenance, or troubleshooting assistance. Please provide your equipment model, serial number, and a brief description of your request so we can assist you more efficiently.
allen@zyautomation.com

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  • Equipment model
  • Serial number
  • A brief description of your request
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Explore ZY Automation

Know your equipment.
Plan your next step.

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